The Metal Store Wins Customer Satisfaction Award!Posted: November 12, 2014
It’s been a great week for everyone at The Metal Store this week, as we’re very proud to announce that we were awarded a Platinum Medal from Bizrate for customer service.
The Metal Store received an outstanding 9.4 out of 10 for customer satisfaction between 1st August 2013 and 31st July 2014.
General Manager Louise Glennie said: “We’re extremely proud to have received this award. It’s testament to the hard work of all our staff. We would not have won this award if it wasn’t for our superb staff, who go over and above to ensure every customer’s needs are met to the highest possible standard.”
The Bizrate Circle of Excellence – founded in 2000 – is a distinction earned by retailers who go above and beyond the norm to provide exceptional service to their online customers.” What makes this award special, is that it is based on real customer feedback.
With this in mind, we’d like to say a huge thank you to all our great customers who gave us such fantastic testimonials, which ultimately helped us to win the award. To read what our customers said, please visit http://www.bizrate.co.uk/reviews/-/260274.
Some customer comments:
“Metal store will be my first port of call for any metal that I require Thank you for an excellent service”
“Good quality product. Metal Store had the product I wanted that was not available elsewhere.”
“Very easy to order online – telephoned in advance to check delivery times – very nice friendly response and guidance how to proceed with ordering”
“I am building a metal frame to mount an expensive flight simulator to. I found everything I needed from the metal store instantly. I highly recommend.”